Orders shipped in the Continental United States are shipped via United Parcel Service (UPS) using shipping rates on the right. United States Postal Service shipping is available upon request by weight with an additional $2.50 handling fee. Please call a Natural Lifestyle customer service representative for express delivery rates: 828-254-9606
All orders shipped out of the continental USA will be shipped through the United States Postal Service. Shipping charges will be calculated by weight with an additional $2.50 handling fee.
Returned items must be unused and in original packaging.
*Glass teapots must be exchanged
within 7 days of receipt.
Shipping refunds are given only on defective or wrong items.
Report any damaged items to a Natural Lifestyle customer service representative at 828-254-9606.
Please leave damaged items in box with original packing materials to be inspected by shipping company if necessary.
Returns and exchanges must be made within 30 days* from purchase and must include a Return Authorization number (RA#). A return/exchange form with return label will be included in your order. Please complete form, add RA# on form and return label on your return package.
Please call a Natural Lifestyle customer service representative at 828-254-9606 for a RA#. Returned packages without a RA# will not be accepted.